Effective Date: 28th June 2024
These Terms and Conditions govern the use of services provided by Future Rismo Travel Company (“we,” “us,” or “our”). By making a booking or using our services, you (“you” or “Customer”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should not use our services or website.
1) Booking Process
1.1 Reservation: To make a booking, you must provide accurate personal details, travel dates, destination, and payment information. Bookings are not considered confirmed until you receive a booking confirmation from us.
1.2 Payment: A deposit or full payment is required at the time of booking, depending on the package or service. Payment methods accepted include,
- Online payment using a PayHere Account
- Bank Transfer
* Ensure that all members of your party have a valid ID with them on the day of visiting. This is particularly important for guests who qualify for discounts and reductions based on age, academical or other statuses. Students should bring a valid photo ID to be worn in every tour.
1.3 Confirmation: Upon payment, we will send a booking confirmation via email. Please review all details carefully, and contact us immediately if there are any discrepancies.
2) Cancellation
* Following your payment of part or all of the Fees, if you cancel your Tour:
(a) More than 14 days prior to the start date of the Tour, you will be liable to pay a cancellation fee of no less than 25% of the Fee in full. If applicable, we will refund you the balance of any Fee paid by you.
(b) Within 14 days from the start date of the Tour, you will be liable to pay the Fee in full.
* If you cancel on the start date of the Tour or any time thereafter (including by leaving the Tour) or you do not show up for the Tour, you will be liable to pay the Fee in full and no refund will be made to you.
3) Prices and Payment
3.1 Pricing: Prices are quoted in “USD” and are subject to change until the booking is confirmed. The final price will include all applicable taxes, fees, and surcharges unless otherwise specified.
3.2 Payment Terms: All payments must be made according to the agreed-upon schedule. If payment is not received by the due date, we reserve the right to cancel the booking.
3.3 Currency and Exchange Rates: All payments are processed in the currency quoted at the time of booking. The currency exchange rates may fluctuate and could affect the price if payments are made in different currencies.
4) General Conditions
4.1 Optional excursions and additional services will be provided upon request, for which Future Rismo Travel Company will charge additionally.
4.2 Wild Life Park visits will be at client’s own risk.
4.3 Jeeps used for Safaris are very basic with basic insurance cover (not comprehensive as in the case of vehicles used for tours)
5) Travel Documents
5.1 Travel Documents: You are responsible for ensuring you have the necessary travel documents, including passports, visas, vaccinations, and insurance, to enter the destination country.
5.2 Accuracy of Information: You must provide accurate and complete information, including your full name, passport number, and other required details. We are not responsible for issues arising from incorrect information provided by you.
6) Travel Insurance
6.1 Insurance: We recommend that you purchase comprehensive travel insurance to cover medical emergencies, trip cancellations, lost baggage, or other unforeseen events. Travel insurance is not included in the price unless explicitly stated.
7) Quarrel
This terms & conditions agreement is governed by Sri Lankan law and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the Sri Lanka court. Guests agree that any controversy between the parties to this agreement involving the construction or application of any of the terms, provisions, or conditions of this agreement, shall on written request of either party served on the other, be submitted first to mediation and then if still unresolved to binding arbitration. Guests agree the company will set venue and jurisdiction of any suit arising from a dispute.
8) Contact Us
If you have any questions or concerns about this Terms and Conditions, please contact us:
- Email: info@futurerismo.com
- Phone: 011 290 2090 / 070 476 6000
- Address: No.136/B, Jaya Mawatha, Kadawatha, Sri Lanka